Spa Etiquette


Reservations

Reservations are recommended and can be made by calling 519.432.5554.

Cancelations

Spa services are reserved especially for you. Please give us 24 hours notice if you need to cancel, reschedule, or change your treatment. No-shows will be charged in full. 

Arrival

Upon arrival we invite you to enjoy a light refreshment and ask you to turn off or silence all cell-phones and pagers. Please arrive on time for your appointment. If you are late, your appointment will be limited to the time allocated for the convenience of the next scheduled guest.

Health Forms

Guests may be asked to complete a health form to enable our therapists to tailor treatments to your individual needs. Please advise of any health conditions at the time or booking, and note that some treatments are not recommended for expectant mothers. 

Insurance Receipts

Please advise at the time of booking if you require the services of a Registered Massage Therapist so a receipt can be issued. 

Treatments

All treatments times are approximate. Please note that Idlewyld Inn & Spa is an equal opportunity employer. If a female RMT or Esthetician is preferred, please advise at the time of booking. 

Tipping

Gratuities are not included in our prices, but are always appreciated for exceptional service.